Amber Tedder
19:18 02 Jul 20
Besels redid our roof in 2019 and we have been very happy with the results. Our AC broke this year and after first being misled/regularly ignored by another contractor (through our home warranty), going 7 days without any AC, and finally being told we actually need a whole new unit, we were pretty fed up. Working from home, having pets, and overall health and wellness being impacted by a lack of AC made this terrible. Temps regularly reached up to 90 degrees, with humidity at 80%, despite our best efforts.
When Besels found out how much we were suffering, they showed up the day after our email (we sent at night) and offered to install a brand new AC the day after that. (The other contractor said it’d take another 1-3 weeks, due to low stock.) Not the lowest prices in the world, perhaps mid-range (we were quoted more expensive than Besels), but you also get what you pay for. Having their warranty and the peace of mind to not feel 90s temps in our house again makes it all worth it. Strongly recommend this company for their professionalism, authenticity, and empathy. They’re detail oriented, able to effectively explain their work, and did a great job with the AC install. Hopefully we won’t need to use them again anytime soon, but at least we know who to use for the best quality.
When Besels found out how much we were suffering, they showed up the day after our email (we sent at night) and offered to install a brand new AC the day after that. (The other contractor said it’d take another 1-3 weeks, due to low stock.) Not the lowest prices in the world, perhaps mid-range (we were quoted more expensive than Besels), but you also get what you pay for. Having their warranty and the peace of mind to not feel 90s temps in our house again makes it all worth it. Strongly recommend this company for their professionalism, authenticity, and empathy. They’re detail oriented, able to effectively explain their work, and did a great job with the AC install. Hopefully we won’t need to use them again anytime soon, but at least we know who to use for the best quality.
Patty Rasmussen Wuckowitsch
21:17 23 Jun 20
I have the service agreement. Today was the annual AC check up. Spencer did a great job. He is very professional and friendly. Definitely recommend him.
KD Sadell
22:04 11 Jun 20
Technician Adam Patterson was absolutely wonderful! Very polite and professional. Took the time to answer any questions and explain what he was doing. Never had a bad experience with this company. Thank you
Cathy Decker Landis
23:32 19 Feb 20
Had error codes on my HVAC system. Spencer to the rescue!!! It took some time, but I’ve never seen a technician work SO hard to solve our problem. He was extremely nice and such a professional. They will be my go-to guys from here on out!!
Liz McBurney
21:24 21 Jan 20
Nothing like getting someone here within the hour! And Bret had a quick solution to our furnace issue. Excellent as always!
Belinda E.
13:29 30 Oct 19
Keith Peuker is professional, efficient and knowledgeable. I recommend Keith and Besel's to anyone that needs their furnace checked out or worked on.
Ronald Grossman
21:52 21 Oct 19
Service was excellent and cost was fair.
Gary S.
08:26 03 Oct 19
Keith Peuker was very prompt and thorough. He did a very good job and gave exactly the kind of service we want and expect from Besel's who we have been...
Glenn Robertson
20:35 01 Oct 19
Technician Adam Patterson was cordial, polite, and extremely competent in performing my annual furnace check. I recommend Besel's and Adam without reservation.
Irene S.
18:28 22 Sep 19
Having a maintenance agreement with Besel's is one of the smartest things we've done. This month Keith came and not only checked the heating system for the...
Tink Bell
15:56 04 Sep 19
Adam did an amazing job!! He arrived early and after doing a thorough job of checking inside and out, he explained everything about our system. He even provided several recommendations to help cool our home and maintain our unit.
Tobye Baeuchle
03:41 18 Jul 19
Called Besel on 7/16 Tue and by Wed am they sent a technician, Brett Schwinn! Super nice guy, easy to talk to, very knowledgeable, gave great recommendations, replaced a capacitator which basically keeps the AC motor running and performed a very thorough check up on our unit! Keep up the good work Brett and thank you Besel for another positive experience!
Angela W.
18:00 11 Jun 19
Spencer was very knowledgeable and was able to service my A/C in a timely manner. I love getting a text with my technician's name and photo when he is on...
Beth Ward
22:53 24 Apr 19
Besels has taken care of my little rental house in Leavenworth for about 6 years. When I lived in Leavenworth (2011-2015) I trusted only Besels to work on that house too. If they needed to come while I was at work, I would let them in and then leave for work. I felt totally comfortable having them working in my house without me at home and they always locked the doors when they left.
I have called upon Besels for renovations, plumbing, HVAC, and much more. Friends tell me they are too expensive but peace of mind is worth a lot! And their work has always been superb; I have never been unhappy with their work.
I have called upon Besels for renovations, plumbing, HVAC, and much more. Friends tell me they are too expensive but peace of mind is worth a lot! And their work has always been superb; I have never been unhappy with their work.
michael bogner
16:26 20 Feb 19
Service man arrived early, very personable and explained everything as he performed the diagnostics. Resolved the cause of the problem and got the heat back on for now. Still had to order a part and he should be back in a day or 2 to make the final repairs. Very happy with his effort and hope to get everything back to normal quickly.
Elizabeth Jean Nicks
16:30 15 Feb 19
BESEL's is a business with a HEART. . . Their skilled technitions did not give up - but found the solution to our heating problem. Now two senior citizens will stay warm this winter. THANKS GUYS !
Judy Fulton
22:30 13 Feb 19
Keith was polite, friendly and knowledgeable and did a fantastic job taking care of my drain hoses and leak in the basement. He quickly determined the problem and thoroughly explained it to me. He was not only able to repair the problem, he also fixed it so the same problem would not happen again! Definitely a five star tech!
John Groves
16:35 04 Feb 19
I've been doing business with Besels for over 35 years. I have a saying I tell everyone I live local and I shop local. The technician today Chris was outstanding he took time to explain how the humidifier and the thermostat all work I that I didn't understand. I have four properties that I rely on them to take care of they always do an outstanding job thanks again
Katie Hubbard
19:34 25 Jan 19
He was very nice, professional, and helpful. He was able to quickly assess what thought the issue was and fix it. He also gave some advice and info on what to watch for and when to call again in future. Highly recommend!
Richard Mcconnell
16:36 21 Jan 19
We called Besels on a Federal holiday and they came right out within 30 minutes. Adam Patterson did an outstanding five star job as always. I would recommend them to anybody for their dependability and Speedy service.
Michael Joseph Culler
00:12 21 Jan 19
Called Besels after hours because the furnace suddenly stopped working. Andrew was at my door in less than 30 minutes and had the heat on again in another 10. Professional, courteous, and prompt company.
Anne McDonald
00:33 12 Jan 19
I highly recommend them. Very trustworthy and prompt response time. Excellent expertise as well. Just cannot say enough about this company they are great.
Gaul1748
20:26 20 Dec 18
Keith did an excellent job and was very informative and friendly with every step. He fixed our humidifier and put a new valve in. He checked out the furnace thoroughly and gave us options and tips.
Barbara Simon
13:19 06 Dec 18
They can repair any HVAC problem that you are experiencing. We had over ten visits from other "HVAC" professionals before calling Besel's. Until Besel's no one could even locate the problem. Besel's diagnosed and repaired our problems. We will only call Besel's from now on!
Helen Benziger
19:15 05 Dec 18
Our furnace died and I called Besel's because my neighbor uses them. They were at my home in less than 40 minutes!
Spencer was our first technician. What a delightful and polite young man. My husband was very impressed with his skill and knowledge. My husband is not easily impressed. It was a joy to have him in our home.
This morning we met Shane and Taylor. They have been installing our new furnace and air conditioner.
I offered them something to drink but they were too focused on their task.
I also asked if they wanted to break for lunch and again, getting my units installed was more important. Terrific gentlemen!
Marc praise goes to these three gentlemen and to Besel's for great service!
Spencer was our first technician. What a delightful and polite young man. My husband was very impressed with his skill and knowledge. My husband is not easily impressed. It was a joy to have him in our home.
This morning we met Shane and Taylor. They have been installing our new furnace and air conditioner.
I offered them something to drink but they were too focused on their task.
I also asked if they wanted to break for lunch and again, getting my units installed was more important. Terrific gentlemen!
Marc praise goes to these three gentlemen and to Besel's for great service!
Amy Benson Dent
03:12 28 Nov 18
Exciting night! Getting Christmas decorations out of the basement, my husband smelled gas. We called 911 and left the house with our 3 cats! The LANSING fire & police departments showed up in record time and agreed there was a leak coming from the furnace. We called Besels right away. Adam Patterson was on call and was here within 20 mins.! He immediately went to work to find the problem and had us safe and back up and running within an hour. It was an extremely cold night, soon we were toasty warm due to Adam/ Besel’s expertise! We have a service contract with Besel which provided some service discounts. So glad we did! Don’t hesitate to use them! They are professional, responsive and reasonable.
Thank you Adam/ Besels, we will sleep warm & safe because of you !
Thank you Adam/ Besels, we will sleep warm & safe because of you !
Laurie Hable
22:13 23 Nov 18
Adam was out to service our furnace and did a great job, as always! He made some good recommendations on filter use.
Carolyn Williams
20:05 11 Sep 18
Adam was very thorough and professional in performing our annual maintenance check up. He explained everything that he had done. Adam is a very pleasant young man and I feel very confident that he we'll keep our air/heat running for quite some time! I absolutely love it that you send photos of the technicians that are coming to my home.
Kathy Thomasson
20:02 08 May 18
Keith Peuker came out this morning to look at our AC. After a week of being without AC, Keith got it back up and running within an hour. He took the time to troubleshoot the problem, explain it to me, and was careful to even clean up after himself. Very impressed with his service and with Besel's. We will definitely be using Besel's for now on. Highly recommend!!
Katherine Frandsen
18:04 17 Jan 18
Besels has maintained my HVAC system for over 10 years. The office staff has always been courteous and really helpful. My service technicians have always been very professional and competent. I feel like my loyalty means something to the company.
James Schmidt
21:59 06 Dec 17
They did the job in an efficient and businesslike manner. They are professionals and I would recommend them for any type home improvement work.
Dea Nicodemus
22:23 21 Nov 17
Besel's Home Improvement does very good work. Dependable and done right the first time!
Danny Senterfitt
20:34 21 Nov 17
Besel's recently installed a new air conditioner for me and has maintained my heating/cooling unit for several years. I have always found their technicians to be well trained and helpful. they have always done the job well.
Casey Baker
23:50 07 Nov 17
Just had a screened in porch completed. Excellent work. Highly recommend!
Kevin Bailey
20:44 30 Jun 17
Larry and Keith are Dishonest and can't keep a schedual. Save time call AR.
Rene Spiller
21:12 12 Jun 17
Spencer saved the day. Very knowledgeable, efficient, and pleasant, quickly identifying the problem and putting the kibosh on our "sweat lodge". Our only issue was some difficulty, or misunderstanding--or something--with the dispatchers; maybe it's just they weren't very forthcoming, or maybe it was just personality differences. Regardless, all is well, and now I know I could never have survived as a frontier woman! You all have a tough job, so thank you!
Billy M.
10:55 20 May 17
Adam Patterson, just serviced our A/C. Wow, we now have the cool air flowing. Adam is an excellent technician, that offers great advice and is...
Kelly O'Rourke Butler
21:19 12 Apr 17
Great annual service from Adam. Appreciate the professional service.
Naomi Naylor
17:47 19 Mar 17
This is one company that I will never use again & will never recommend using! When my new furnace was put in 5 years ago, it was not put in correctly & is now sinking in my dirt floor basement. Also, thanks to the wrong fan blower motor being put in during 2015, it had to be replaced in 2016.
Roy Davis
17:21 26 Sep 16
Adam has taken care of our furnace & A/C for awhile now. Always courteous and has a good work ethic. Great job.
Dione Miller
14:51 20 Jul 16
Had the best expierence with Adam today. What a great and knowledgeable young he is.
Irvin Doyle Robertson
04:17 19 Nov 15
I really like the great work done on our home. Roofing crew did real good, and the plumber, and the finish work on the dry wall plus painting. Still have some items to finish, gutters and doors, and I expect them to be done in a professional and workman like order. Our home is becoming a really livable inviting place to live. Thank You Very Much. Irvin and Pat Robertson
Linda Brown Evans
13:15 04 Nov 15
Adam Patterson was the technician that serviced our heating system. Was very professional and polite. Would highly recommend.
Belinda Edmonds
12:39 26 Oct 15
Adam Patterson serviced my heat pump ac/furnace recently. He is very efficient, polite and explains things in laymen terms.
Julie Downing Lyerly
22:38 31 Aug 15
Adam Patterson came to service my heating and air conditioning unit. This is the second time he has been here and I was again very impressed with his demeanor and courtesy. He is very professional about his job. Thank you Adam
Jamie Powell
06:12 25 Aug 15
Nicholas Dominguez
21:33 30 Jul 15
We have had excellent workmanship installing our new doors and windows by Jamie, Mike and Brian. We are very pleased with their professionalism, courtesy and overall great service. Thanks Besel's!
Rhea Chuber
02:28 18 Jun 15
Tom K.
11:17 12 Jun 15
Once they got here the work was very satisfactory. Had soffit repair under an eave and metal covering on garage door frame replaced. Exactly what I wanted...
David I. Drummond
19:35 20 Apr 15
Adam Patterson did an excellent job on our spring maintenance checkup. He also was on time and very courteous.
Ann Haig Andrews
04:10 09 Jan 15
I am very supportive of businesses making a profit. I am not in favor of being gouged $356 for a $75 garbage disposal. (And that includes my 10% discount for having a service agreement). If you had charged me a 100% mark up to cover your costs, I would have found that reasonable. You charged me a 300% mark up PLUS a separate installation charge. I am willing to pay a reasonable mark up for the convenience of having an expert install my new disposal. You say that this mark up covers labor - even though I was charged a separate installation fee - and the warranty work you might have to do. My bill clearly states that work is warranted for only 90 days. It seems highly unlikely that you have to complete much warranty work.
I am a reasonable woman, but I feel truly foolish and taken advantage of by this situation. I don't think I will be able to recommend your services to anyone in the future. Thank you for reminding me to be more vigilant about my hard earned money.
I am a reasonable woman, but I feel truly foolish and taken advantage of by this situation. I don't think I will be able to recommend your services to anyone in the future. Thank you for reminding me to be more vigilant about my hard earned money.
Jill Seglie
22:26 08 Dec 14
I was very pleased with Brian's work last year and this year, cleaning the leaves out of our gutters and washing some windows. He is very thorough and professional. I have called Besel's for many jobs, and I am always satisfied. They are polite and do an excellent job!
Larry Henshaw
23:48 21 Nov 14
Adam Patterson performed the semi-annual maintenance on my HVAC! His professional approach and knowledge of the new systems was refreshing! He ensured the vital parts were clean and functioning. Plus he took time to answer my questions and advised me on replacement of filters. Based on his performance I renewed my Maintenance contract for another year! I hope to see Adam again in 6 months. Thanks
John Kempker
16:15 21 Nov 14
Adam Patterson arrived early for his appointment, did his work quickly, gave me some pointers and did a great job. He also did a great job last spring on the air conditioner service.
Liz Dix Low
15:03 21 Nov 14
Rod and Liz Low would like to give Adam Patterson a five star rating at the service he performed during our biannual service call to our Carrier Furnace! Looking forward to having this young man back to our home in the Spring!
Barbara Kempf
21:35 12 Nov 14
My service was done by Adam Patterson. He did an excellent job, suggesting ways to make our system more efficient. He was very polite and completed his task in a timely manner. Thank you for a job well done.
Allan B.
10:48 24 Oct 14
Regular customer of Besel's for 7 years on a home maintenance plan for spring (cooling) and fall (heating) service checks. Superb job by all their...
Jackie Corder Kennedy
19:59 09 Oct 14
Adam just completed the Fall service for our furnace. He showed up ahead of schedule and quickly took care of the heating system. He did a great job explaining everything and making sure my concerns were handled.
Dolly Elrod
16:43 07 Oct 14
Adam was early for our fall maintenance appointment, did a thorough job and answered all our questions. Couldn't have gone any better.
Marylyn Mulvanity Judy
15:30 06 Oct 14
Adam handled the annual service for my furnace. Good job.
Kyle Kern
21:54 02 Oct 14
Rosalee Robinson
14:13 25 Jul 14
Adam P. - Service on heating and air conditioning. Very polite and professional!
Troy Sculley
01:24 31 May 14
Thank you Besels for servicing my AC today! I knew I could count on you.
Sharon Reeber
20:55 22 May 14
Adam, service tech, for furnace/ac check.
John Groves
14:34 16 Jan 14
Just wanted to give a shout out to Kevin @ Besel's. If they don't know it they are very lucky to have him as a service tech. Very knowledgeable and has great people skills.
Brenda Monroe Schwinn
16:32 22 Nov 13
Joel R Bailey
10:49 28 Aug 13
Stephen R. Sines
20:22 25 Aug 13
Courtney Powers Coffman
21:41 19 Aug 13
Eileen Jesmer
16:39 18 Aug 13
Jeff Brown
21:08 16 Aug 13
Jennifer Grant
04:40 15 Aug 13
Dee Mandich
12:22 14 Aug 13
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