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FAQ – HVAC Service

What is the warranty on HVAC service?
Our warranty covers 90 days labor.  Material warranty is per manufacturer (usually 1 – 5 years).

Do I need to be present when the work is being done?
No, but we will need access to any relevant parts of the house (breakers, water shut-offs, etc.)

Can I request a non-smoker performs the work?
Yes, but we can’t guarantee it.  However, our techs never smoke at the job site.

What is the timeline for completion?
Completion depends the nature of the project and the availability of parts.  However, most jobs are completed same day.

Who is going to be on the job?
Only Besel’s employees will be on the job.  All our techs are screened for background, drug, and driving records.  Besel’s is a NATE Certified Contractor.

Are you licensed and insured?
Yes, we are both licensed and insured.

Can I buy my own material for the job?
Yes, but we cannot warranty the material.

Can I self-perform any work?
Yes, but it is not recommended by us or the manufacturer.  Work performed by non-HVAC company can void warranties.

Can a friend/relative perform any work?
Yes, but it is not recommended by us or the manufacturer.  Work performed by non-HVAC company can void warranties.

Do you provide references?
Yes. Just ask.

Do you use subcontractors?
No, all Besel’s HVAC service work is performed by a Besel’s employee.

Can I get a price breakdown?
No.  We use flat-rate pricing, which gives a set price to perform a job.  This allows our techs to price jobs on-site, and provides peace-of-mind for customers by knowing the price up front.

Do you offer free estimates?
Yes.  Our estimates for HVAC replacement is always free.  However, if an on-site diagnosis is required then our standard diagnostic fee will be assessed.

Do you offer financing?
Yes. Our financing is provided by Wells Fargo. Our application can be found here. (LINK)