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FAQ – HVAC Installation

What is the warranty on heating/cooling replacement projects?
Our warranty covers 1-year on labor.  Material warranty is per the manufacturer (usually 10 years).

Do I need to be present when the work is being done?
No, but we will need access to any relevant parts of the house (breakers, water shut-offs, etc.)

Can I request a non-smoker performs the work?
Yes.  Our techs never smoke at the job site anyway.

How long until the work starts?
It depends on the nature of the work, weather, our current work load.

What is the timeline for completion?
Typically, one day.

How long does it take to get a proposal?
Ususally we can produce a proposal in 1 – 3 days.

Who is going to be on the job?
Only Besel’s employees will be on the job.  All our techs are screened for background, drug, and driving records.

Are you licensed and insured?
Yes, we are licensed and insured.  A copy of either the license or insurance can be provided when requested.  Note: no license is required in Leavenworth county.

Can I buy my own material for the job?
Yes, but we cannot warranty them for material defects.  However, we do not recommend this option.

Can I self-perform any work?
No.  We like to be in control of the schedule and the performance of the project.  In our experience, this can lead to delays, disagreements between Besel’s and the customer, and questionable work.

Can a friend/relative perform any work?
No.  We like to be in control of the schedule and the performance of the project.  In our experience, this can lead to delays, disagreements between Besel’s and the customer, and questionable work.

Do you provide references?
Yes. Just ask.

Do you offer free estimates?
Yes.  Our estimates for HVAC replacement is always.

Do you use subcontractors?
No, all Besel’s HVAC service work is performed by a Besel’s employee.

Is there a supervisor on site?
A project lead will usually be available.

Can I get a price breakdown?
No, our pricing methodology is proprietary.  However, we’re happy to dicuss adding/subtracting line items, accessories, indoor air quality, etc.

Do you have a showroom?
No.  The internet has taken over as the go-to resource for remodeling projects.  However, we’re happy to provide brochures, and online resources.

Do you offer financing?
Yes. Our financing is provided by Wells Fargo. Our application can be found here. (LINK)